Play Smart. Stay in Control.
Gaming at new bet is meant to be fun, exciting, and always within your control. We are committed to providing Filipino players with the tools, information, and support they need to keep their gaming experience healthy and enjoyable. If you ever feel that gaming is becoming a concern, we are here to help.
Our Commitment
At new bet, we believe that entertainment and responsibility go hand in hand. Here is everything you need to know about staying in control while enjoying our platform.
You can set daily, weekly, or monthly deposit limits on your new bet account at any time. These limits help you stay within a budget that is comfortable for you and prevent unplanned overspending. Once a limit is set, it takes effect immediately and can only be lowered right away — increases require a cooling-off period to protect you. Contact our support team at [email protected] to request a deposit limit adjustment. We strongly encourage all Filipino players to set a limit when they first register.
Losing track of time is one of the most common ways gaming can become problematic. new bet provides session time reminders so you always know how long you have been playing. You can configure reminder intervals that suit your routine — whether that is every 30 minutes or every hour. When a reminder appears, take a moment to step back, assess how you feel, and decide whether to continue. Healthy gaming habits start with awareness, and our tools are designed to keep you informed at all times.
If you feel you need a short pause from gaming, our Take a Break feature lets you temporarily suspend your account for a set period — from 24 hours up to several weeks. During this time, you will not be able to log in or place any bets, giving you the space to reset and reflect. This is not a permanent measure, and your account will automatically reactivate once the break period ends. We recommend using this feature proactively, before gaming starts to feel like a burden rather than a pleasure.
For players who feel they need a longer or permanent break, self-exclusion is available. Once you request self-exclusion, your account will be closed and you will be prevented from opening a new account for the duration of the exclusion period. Self-exclusion requests are processed promptly and cannot be reversed during the agreed period — this is intentional, to give you genuine protection. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered account details. We treat all such requests with full confidentiality and without judgement.
new bet strictly prohibits anyone under 21 years of age from registering or playing on our platform, in line with Philippine gaming regulations. We verify the age and identity of all players during the registration process, and we reserve the right to request additional documentation at any time. If you share a device with younger family members, we strongly recommend using device-level parental controls and keeping your login credentials private. Any account found to belong to an underage player will be immediately closed and all funds returned. Protecting minors is a non-negotiable part of how we operate.
If you or someone you know is struggling with problem gambling, reaching out for help is the most important step you can take. Our support team is available via email at [email protected] and can connect you with responsible gaming resources relevant to players in the Philippines. We also encourage players to seek guidance from professional counselling services if gaming is affecting their daily life, relationships, or finances. You are never alone in this — help is available, and asking for it is a sign of strength. Gaming should add joy to your life, not take anything away from it.
Know the Signs
Problem gambling can affect anyone, regardless of age, income, or background. Recognising the early warning signs is the first step toward getting things back on track. If any of the points on this list feel familiar, we encourage you to use our responsible gaming tools or reach out to our support team right away.
Remember that gaming at new bet is designed to be entertainment — it should never be seen as a way to earn income, recover losses, or escape from personal difficulties. If it starts to feel that way, please take action early.
Read Our FAQOur Principles
Every decision we make as a platform is guided by a genuine commitment to player wellbeing. These are the core principles that shape our responsible gaming approach for Filipino players.
We are upfront about odds, terms, and how our games work — no hidden surprises for our players.
Deposit limits, session reminders, and self-exclusion are all accessible and easy to use on mobile.
Strict identity checks ensure only eligible adult players in the Philippines can access our platform.
Our team is trained to handle responsible gaming concerns with care, speed, and full confidentiality.
Gaming is at its best when it is fun, controlled, and stress-free. Join new bet today and experience a platform that genuinely puts Filipino players first — with the tools and support to keep it that way.